PRIVACY
POLICY

Information We Collect

When you use GeoEvakuator's towing and vehicle transport services, we collect the following categories of personal information:

• Contact Information: Your name, phone number, and email address (if provided) when you place a transport order.
• Location Data: The pickup address (start location) and delivery address (end location) for your transport order.
• Vehicle Information: Make, model, and any relevant details about the vehicle being transported.
• GPS Tracking Data: Real-time and historical location coordinates of the transport vehicle during an active order, including latitude, longitude, timestamp, speed, and GPS accuracy.
• Communication Records: Records of SMS messages sent to you in connection with your order, including delivery status.

We do not collect payment card numbers, banking information, or government-issued identification numbers.

How We Use Your Information

We use the personal information we collect solely for the following purposes:

1. To process and fulfill your vehicle transport or towing order.
2. To send you a live vehicle tracking link via SMS when your order is created.
3. To provide real-time location updates about your vehicle during transit.
4. To contact you regarding the status of your order or in case of delays or emergencies.
5. To improve our services and operational efficiency.
6. To comply with legal obligations under Georgian law.

We do not use your personal data for marketing without your explicit consent, and we do not sell your data to any third party for commercial purposes.

Live Vehicle Tracking

GeoEvakuator offers Georgia's first live GPS vehicle tracking service. Here is how it works and how your data is handled:

• Tracking activation: A unique tracking session is automatically created when your order is registered in our system.
• Tracking link: A private, unique URL is generated for your order (e.g. geoevakuator.ge/track/[unique-code]/). This link is sent only to the phone number you provided.
• Location updates: The transport vehicle's GPS coordinates are recorded and updated approximately every 5 minutes during an active transfer.
• Data visibility: Only the person who receives the SMS link can view the tracking page. The tracking code is a cryptographically random UUID and cannot be guessed.
• Data retention: Location history is retained for 90 days after the order is completed, then permanently deleted.

SMS Communications

By providing your mobile phone number when placing an order, you consent to receive service-related SMS messages from GeoEvakuator. These messages include:

• Order confirmation and your unique tracking link.
• Updates about your transport status (where applicable).
• Delivery confirmation notifications.

We do not send promotional or marketing SMS messages without your separate explicit consent. Standard message and data rates from your mobile carrier may apply. You may contact us to opt out of non-essential SMS communications at any time.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service Providers: We use trusted third-party providers to deliver SMS notifications and to power the GPS tracking infrastructure. These providers are bound by confidentiality agreements and may not use your data for any purpose beyond providing their service to us.
• Mapping Services: The live tracking page uses Google Maps to display vehicle location. Your use of the tracking page is also subject to Google's Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by Georgian law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy:

• Order records (name, phone, addresses): retained for 2 years after the order date for legal and accounting compliance.
• GPS location history: retained for 90 days after order completion, then permanently deleted.
• SMS communication logs: retained for 1 year.
• Website technical logs: retained for 30 days.

You may request earlier deletion of your personal data by contacting us directly. See Section 8 for your rights.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse:

• All data is transmitted over encrypted HTTPS connections.
• Tracking links use cryptographically random UUIDs that cannot be brute-forced or guessed.
• Access to our systems and databases is restricted to authorised personnel only.
• We conduct periodic security reviews of our infrastructure.

No method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your Rights

Under applicable Georgian data protection law, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Restriction: You may ask us to restrict how we process your data in certain circumstances.
• Right to Object: You may object to processing of your personal data where we rely on legitimate interests.
• Right to Data Portability: You may request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within 30 days.

Cookies & Analytics

Our website at geoevakuator.ge may use cookies and similar tracking technologies to improve your browsing experience:

• Essential cookies: Required for the website to function correctly (e.g. session management). These cannot be disabled.
• Analytics cookies: Used to understand how visitors use our site (e.g. page views, navigation patterns). We do not use advertising or tracking cookies.

You can control or disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our services or the tracking page.

We do not display third-party advertisements on our website, and we do not allow advertisers to place tracking cookies on our pages.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy at geoevakuator.ge/privacy-policy.

We encourage you to review this page periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal information, please contact us:

We aim to respond to all privacy-related enquiries within 5 business days.